Customer Support
Step 1: Read the RapidWeaver User Manual
The guys at Realmac Software have spend a great deal of time perfecting the RapidWeaver 4 User Manual so it is definitely worth the time to search through it. Since many of the questions we get asked are related to the operation of RapidWeaver itself and are not specifically theme related, we suggest you give the manual a good read.
{ Get the manual now }
Step 2: Read the Realmac forums
It would be safe to say that 60% or more of the questions we get asked are not actually seyDoggy theme related but rather RapidWeaver related. If your troubles are not exclusive to our theme or if you think your issue might be a software concern, please do a search on the Realmac Software forums first.
{ Go there now }
Step 3: Read the FAQ
We get asked a lot of repeat questions, time and time again. Chances are your question has already been answered, so read the FAQ first before going any further.
{ Read the FAQ now }
Step 4: Call ahead
It is often the case where your problem is hard to put to paper but having heard it all before, it is often faster for us to clear things up over the phone. It saves you from having to draft an email trying to describe an issue that is indescribable, and it saves us from trying to decipher what your are really trying to say.
{ Get our phone number here }
Step 5: Submit an email
When all other options are exhausted you may submit a support email. Please be sure that you have tried everything else first. Emails are time consuming, costly and often less than effective so please be as thorough as possible and provide all of the required and requested information so that we may be as effective as possible in diagnosing your trouble.
{ Submit a support email now }
